Our Terms & Conditions

  • All ONN Point Training & Consultancy Services Ltd prices are subject to change until the customer has made the payment.
  • 100% attendance is a must; any late arrivals are not acceptable.
  • Please Note: Any sort of unacceptable behavior at all ONN Point Training & Consultancy Services Ltd venues will lead to exclusion from the course for which we will not offer any refund.
  • All bookings are subject to availability of spaces and relevant resources.
  • Customers who make the booking via phone, email or through our website are liable for any balance outstanding (if any), in full.
  • Candidates must be eligible to attend the training course you book with us. Please check that you meet all criteria before reserving a space on any of ONN Point Training & Consultancy Services Ltd courses.
  • An alternative course date can be chosen in the event the candidate cannot attend, subject to availability.
  • ONN Point Training & Consultancy Services Ltd reserves the right to change the venue of training with another suitable venue. We will notify all candidates via email, text or telephone at least 24 hours before the start of the course. Please note we may only ever change the venue location if there is an utmost need for it and there is no other option available to us to accommodate customers at the original location.
  • In the unlikely event of cancellation of any courses by ONN Point Training & Consultancy Services Ltd. Damages shall be limited to a full refund of the course fee only.
  • All certificates are delivered via royal mail, standard service. Customers with prior notification can make collections only. 
  • Customers will be responsible to pay any awarding body charges for replacement certificates. ONN Point Training & Consultancy Services Ltd accepts no liability for misplaced certificates. The replacement certificate fee is £40. ONN Point Training & Consultancy Services Ltd will only pay for a replacement certificate if the certificate has been posted to the incorrect address by ONN Point Training & Consultancy Services Ltd due to an error from one of our staff members, for which proof is required. We will not be entitled to pay for a replacement certificate under any other circumstance. To ensure that certificates are delivered to the correct address and are not lost during transit we advise learners to arrange a Royal Mail recorded delivery service with us prior to the completion of the course, this service must be paid by the learner.
  • Resits will be charged at £40 per unit for the SIA qualification unless the pass guarantee is taken at time of booking the course.  For other qualifications resit exam fees may vary, please contact us for further information. 
  • All customers are responsible and must provide ONN Point Training & Consultancy Services Ltd with correct and accurate information (using clear handwriting) in respect to the physical address, requested by the admin, where all certificates will be dispatched.
  • Customers are responsible for checking their criteria before booking onto any course.  A criteria list is provided on the website.
  • Customers are to complete all pre assessments prior to the start of the course.