Frequently Asked Questions
How long does it take to get my result?
You will be notified of your result within 14 days via email or telephone.
What methods can I use to pay for my training?
Cash on arrival if pre-arranged
Cash prior to course at the head office
Can I pay on the day?
Yes you can pay on the day if pre authorised and will be cash only on the day.
What is the cost of examination retake?
If you fail one or more units of the exam, you will have to pay a re-sit fee of £40. If you take our pass plus option for £24.99 you will not have to pay a re-sit fee.
When will I get my certificate?
Certificates will be sent to you via the address provided and are usually dispatched within 6 weeks after completion of the course.
Do I need to receive my certificate before I can apply for my SIA Licence?
No. You can apply for SIA Licence as soon as you have your result.
Q: My name is spelt wrong on the certificate, what do I do?
If your name is spelt wrong on your certificate, please send us a copy of your passport or driver’s license and we will send out a new certificate, this can take up to 14 days.
Q: My certificate is lost in the post, what do I do?
A new certificate can be issued for an additional cost of £40.
Q: What do I need to bring along to my training course?
Please bring a form of identification such as your passport or driver’s license as an identity check is required. Please also bring along two passport size photos and two forms of address proof. The full list of what Identity will be accepted will be sent to you on completion of booking onto the course.
Who is responsible for me having a licence for working?
You, the operative, are responsible for obtaining a licence to work legally within the private security industry. You will be breaking the law if you work without a licence and your employer will be breaking the law if they use unlicensed staff. It is not your employer’s responsibility to get you licensed, but it is their responsibility to ensure that their security staffs always have the right licence for the role they ask them to perform
How dangerous are the Physical Intervention training classes?
The course only teaches the safest techniques and does not involve any harmful methods such as striking. The trainers supervise the training at all times and risk assessment is crucial for the course. You will be asked to sign a disclaimer and a health and fitness questionnaire before this module.